Can I vibe code LiveAgent?

Build a lightweight customer support ticketing engine and live chat widget using Next.js (App Router), Node.js, WebSockets (via Socket.io), and PostgreSQL with Prisma.

1. DATA MODEL:
- Customer: id, email, name, external_store_id, created_at.
- Ticket: id, customer_id, status (open, pending, resolved), priority (low, medium, high), subject, assigned_agent_id, created_at, updated_at.
- Message: id, ticket_id, sender_type (customer, agent, system), body, content_type (text, internal_note), created_at.
- Agent: id, name, email, status (online, offline, busy).

2. CORE FUNCTIONALITY:
- Embedded Chat Widget: Plain JS script that renders a floating chat button on the store frontend. Initializes a WebSocket connection to the server when opened.
- Agent Dashboard: Interface showing unassigned, open, and closed ticket queues. Include real-time notification when a new message or chat arrives.
- Live Chat Flow: Store visitor enters email and message. Automatically create/find Customer and open a Ticket with channel 'chat'. Stream responses bidirectionally via WebSockets.
- Shopify Customer Data Fetcher: Server action that uses the customer's email to fetch recent Shopify orders via Shopify Admin GraphQL API and display order status inside the Agent Dashboard sidebar.
- Canned Responses: Store pre-written text snippets accessible via a slash command (/shipping, /returns) in the agent editor.

3. FAILURE MODES & RECOVERY:
- WebSocket Reconnection: Queue outgoing widget messages in localStorage if connection drops; flush queue on reconnect.
- Unassigned Timeout: If an agent does not accept a live chat within 120 seconds, automatically reassign or downgrade ticket status to 'pending_email' and notify customer.
- Rate Limiting: Apply strict IP/session rate limits on the public chat widget initialization to prevent spam submission.

4. OUT OF SCOPE:
- Voice calls, Twilio integration, or audio processing.
- Native mobile applications.
- Complex automated SLA escalations.

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