Can I vibe code Gorgias?

Build an open-source, Shopify-native helpdesk application called 'EcomDesk'.

Core Tech Stack:
- Framework: Next.js (App Router), TypeScript, Tailwind CSS, Shadcn UI.
- Database & ORM: PostgreSQL with Prisma ORM.
- Real-time/Websockets: Supabase Realtime or Socket.io.
- Background Queue: Redis + BullMQ for background job processing (syncing emails, shopify webhooks, social messages).
- AI Engine: OpenAI API (GPT-4o) using Vercel AI SDK for automated responses, intent detection, and ticket sentiment analysis.

Data Model:
1. Store: id, shopifyDomain, accessToken, status, createdAt.
2. Customer: id, storeId, shopifyCustomerId, email, name, phone, totalSpent, ordersCount.
3. Ticket: id, storeId, customerId, status (open, pending, solved, closed), priority, channel (email, live_chat, instagram, facebook), assignedUserId, subject, createdAt, updatedAt.
4. Message: id, ticketId, senderType (customer, agent, ai, system), senderName, content, channel, externalMessageId, metadata (JSON), createdAt.
5. Macro: id, storeId, title, actions (JSON array: update_status, add_tag, send_reply, execute_shopify_action).

Core Functionality & Architecture:

1. Shopify Embedded App & Integration:
- Implement Next-Auth or Shopify App Bridge authentication.
- Authenticate via Shopify OAuth and store offline access tokens.
- Fetch and display live customer context in a right sidebar when viewing a ticket: Customer lifetime value, recent orders, fulfillment status, tracking links, and tags.
- Create 3 Shopify Action Triggers in the sidebar: 
  a. Cancel Order (via Shopify Admin GraphQL API `orderCancel`).
  b. Issue Refund (via Shopify Admin GraphQL API `refundCreate`).
  c. Create Return / Restock item.

2. Omnichannel Unified Inbox UI:
- Split layout: Left column (Filter views: Unassigned, Mine, All Open, Channels), Middle column (Ticket list with live status indicators, channel icons, and relative timestamps), Right column (Active thread timeline with agent response composer + right sidebar for Shopify Data).
- Support Rich Text composition, canned response insertion (Macros), tag assignment, and internal agent notes.

3. Live Chat Widget:
- Build a lightweight standalone JS script (`widget.js`) embeddable on Shopify storefronts.
- Features: Real-time messaging via Websockets, automatic order lookup by entering Order Number + Email, pre-chat intake form, and live agent typing indicators.

4. AI Support Agent & Automation Engine:
- Automatically parse incoming tickets using OpenAI. Extract Intent (WISMO, Refund Request, Cancellation, Product Question) and Sentiment.
- Trigger AI Auto-Responders: If intent is 'WISMO' (Where Is My Order?), automatically query Shopify Order Tracking API, draft a human-friendly response with carrier tracking URL, and post it to the thread (either as an auto-send or draft for agent review based on store settings).

Out of Scope:
- Voice/Phone call queues and SIP server integration.
- Native mobile apps (iOS/Android).
- Billing system and per-ticket charging engine.

Technical Requirements:
- Gracefully handle Shopify API rate limits using BullMQ rate limiters.
- Write strict TypeScript interfaces for all Shopify GraphQL responses, Webhooks, and Database models. Ensure robust error handling for failed API calls (e.g., trying to cancel an already-shipped order).

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