Can I vibe code eDesk?

1. DATA MODEL & SCHEMA:
Create a PostgreSQL schema using Prisma ORM. Include models:
- Customer: id, email, name, phone, external_store_id, created_at.
- Ticket: id, customer_id, channel (ENUM: EMAIL, SHOPIFY), status (OPEN, PENDING, CLOSED), priority, subject, assigned_agent_id, SLA_due_at, created_at, updated_at.
- Message: id, ticket_id, sender_type (CUSTOMER, AGENT, SYSTEM, AI), sender_email, body_html, body_text, attachments (JSONB), external_message_id, created_at.
- OrderContext: id, ticket_id, channel_order_id, total_price, currency, status, fulfillment_status, line_items (JSONB), tracking_number, payload (JSONB).

2. INGESTION & WEBHOOK PIPELINE:
- Implement webhook endpoints for Shopify (orders/updated) and inbound email webhooks via Postmark/SendGrid.
- Parse incoming email headers and bodies. Extract order numbers using regex patterns. Match sender email to existing Customer records or create a new Customer.
- Create or thread into existing open Ticket based on Message-ID, Subject line re-matches, or conversation thread ID.
- Automatically query Shopify GraphQL Admin API to fetch the 5 most recent orders associated with the customer email and attach them to the Ticket record.

3. AGENT DASHBOARD & AI ASSIST:
- Build a Next.js App Router front-end with Tailwind UI featuring a 3-pane view: Left: Filterable Ticket List (Status, SLA countdown, Channel), Center: Threaded Conversation History with rich text editor, Right: Customer Profile & Order History Sidebar.
- Implement an 'AI Reply Draft' action using Vercel AI SDK and Anthropic Claude 3.5 Sonnet. Send the ticket history, customer lifetime value, and order context to draft an empathetic, factual customer support response. Include dynamic buttons to insert tracking links or issue refunds.

4. FAILURE MODES & RESILIENCE:
- Deduplicate incoming webhooks using Redis key locks on external_message_id.
- Sanitize all incoming HTML body content using DOMPurify before rendering to prevent XSS.
- Gracefully handle rate limits when fetching external Shopify order data; fallback to cached DB data if API returns 429.

5. OUT OF SCOPE:
- Native marketplace API authentication for Amazon SP-API or eBay.
- Telephony or live chat widgets.
- Complex multi-tenant RBAC permissions.

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